ShopWorks install bespoke workforce management software for super casino Victoria Gate.

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Super casino Victoria Gate have announced the implementation of a bespoke staff scheduling system designed by ShopWorks. The bespoke ‘SAAS’ platform will organise rotas, budgeting, and demand management for over 200 employees.

Victoria Gate Casino Venue Director, Patrick Noakes said: “We have already benefitted from having a single scheduling tool at the heart of what is a large and complex business to plan for. The reporting functions mean we can quickly get to important cost line information as well as simplifying the payroll process.

“The key requirement was to have a system that didn’t dictate or limit shift patterns. The nature of the business requires us to be flexible in our scheduling and be able to react to changes in customer demand.”

Lee Bowden, Head of Strategy, ShopWorks said: “We are delighted to have Britain’s newest Super Casino as a customer as it reinforces ShopWorks position as the UK market leader in the Casino, as well as the overall retail gaming market.”

ShopWorks provides a versatile rota management platform, which simplifies the process of creating and managing staff schedules. The budgeting tool is regarded as the most developed of its kind, ensuring businesses will never exceed their predetermined budgets.

Bowden told GamCrowd: “ShopWorks work with current HR processes in place and can provide a fully integrated end-to-end platform. We ensure that all staff are paid correctly for the hours worked, never under or overpaid.”

A key feature for ShopWorks clients is the mobile app portal, that allows employees to track their shift schedules and expected pay at any time. It also allows one-to-one messaging between managers and staff members, to allow any amends to be made or change requests.

Noakes said: “It was also important that the system could be used by a group of managers with varying IT skill sets. Of all the systems that we looked at, we felt ShopWorks had struck the best balance between its functionality and user-friendliness."

Mike Hennessy, Director of Operations, said: ​“Our platform is designed with the end user in mind. We know how important it is to our clients to streamline the time taken to manage staff rotas.​ It’s estimated that the majority of businesses managing large shift based employees are still reliant on manual spreadsheet based systems.”